The American Institute of Stress estimates that the total economic impact of stress to US employers is $300 billion which is worrying for employers and contribute to high attrition rates. Digital wellbeing for MS Teams & Outlook users using AI. If you use outlook and get emails for your collaboration, Network & focus time, the widget was designed by me and my colleagues at MS IDC.
Timeline
Nov 2018 - March 2020
Background
Developed AI-enabled experiences for over 30 million Microsoft users as part of the Viva Insights AI Team, utilizing inclusive design principles to enhance task management, well-being monitoring, and network growth, boosting team efficiency and reducing task completion time.
Applied inclusive design principles, serving 30 Mn+ users in 120+ countries. Microsoft Viva, got featured by Satya Nadella in Build Conference 2020 as next generation of innovation for Workplace Wellbeing
Research & Planning
Conducted 8 surveys with 45 participants - 20 ICs and 25 managers with to identify existing scheduling challenges and user preferences. More Details
Problems Identified
Managerial Challenges: Managers struggle to track employee engagement, balance workloads, and maintain focus outside meetings due to fragmented workflows.
Employee Productivity Issues: Information workers (IWs) face difficulties in managing dependencies, coordinating with teammates, and keeping up with tasks amidst scattered communication.
Overloaded Communication Channels: Fragmentation across chats, channels, and emails creates noise, leading to missed follow-ups and critical task failures.
Tracking and Alignment Gaps: Both managers and employees struggle with staying aligned on tasks, goals, and engagement, juggling multiple priorities across tools.
Design & Prototyping
Collaborated with designers from US to create the first version of the product and tested the wireframes for multiple user journeys.
Here, the outcomes and achievements of the project are highlighted, The project was announced by Satya Nadella (CEO, Microsoft) in MS Build Conference 2020. The product was able to create digital wellbeing for MS users especially during the covid time.
30 Mn userbase
Started receiving their workplace digest around collaboration, networking & focus time with new updates
Positive User Feedback
High user satisfaction ratings and positive reviews highlight the app's intuitive interface and powerful AI capabilities.
Growing User Base
MS teams provided an additional engagement opportunity as well as data source for collaboration to create more accurate AI identified tasks and followups